AI Powered Digital Employee Experience

Every score, AI insight, and automation rule fires on real endpoint telemetry collected through Satellite Clients and the browser extension — not samples, estimates, or self-reported data.

• Satellite Clients capture CPU, memory, disk I/O, application events, Wi-Fi, VPN, DNS, and agent heartbeat data from every managed endpoint
• The DexScoreBackgroundService continuously recomputes composite scores and maintains per-endpoint score history for trend analysis
• The browser extension adds page load time, interaction latency, and session telemetry for SaaS applications endpoint agents can't see alone

A DEX score means more with context — the Benchmarking module compares composite and pillar scores against peer organizations by sector and company size.

• Benchmarks are expressed as peer median scores with 25th and 75th percentile boundaries for the composite score and all four pillars
• Pillar-level comparison reveals where investment is misaligned — for example, strong device and connectivity scores but below-median app health and sentiment
• Export and report functionality packages benchmark data for board technology committees, procurement, and compliance reviewers

As work moves through virtual desktops and SaaS, experience monitoring follows the full path — not just the physical endpoint.

• The VDI Experience module tracks composite scores, infrastructure-versus-endpoint fault splitting, and session reliability for Citrix and Azure Virtual Desktop
• The External Network module scores LAN, ISP, and cloud/SaaS path segments independently, pinpointing whether a broken call is the Wi-Fi, the home ISP, or the cloud service
• Network fault attribution compares all three path segments simultaneously to identify the most likely root cause of a degraded remote experience

Rules handle single-event response. Flows extend automation into multi-step, multi-system orchestration built on a visual canvas.

• A flow is a directed graph of trigger and action nodes connected by edges, built with drag-and-drop and saved, versioned, validated, and dry-run simulated
• Native integration nodes for Jira and ServiceNow create issues, incidents, or requests with dynamic template variables like {{hostname}} and {{agent_id}}
• A curated gallery of seven pre-built flow templates gives teams a complete starting point instead of building every flow from scratch

Deploying software is not the same as adopting it — in-app journeys close the gap between installation and confident daily use.

• Journeys combine tooltips, spotlights, and multi-step walkthroughs targeted at specific UI elements, published without changing the target application's code
• Step-level completion analytics identify exactly where employees disengage, so authors can simplify the steps with the highest drop-off
• Journey completion feeds the Employee Sentiment pillar, correlating adoption with lower crash and hang rates on the applications covered

The fastest support experience is one where the employee resolves their own issue, guided by AI, in less time than it takes to type a ticket.

• A conversational assistant selects the most relevant playbook for the employee's described problem and device context
• Every recommended action requires explicit employee confirmation before it executes, with the full session transcript recorded
• Failed self-service escalates to the help desk with the complete diagnostic history already attached, cutting resolution time

WFH is a permanent operating model that needs the same management discipline as the office — without resorting to invasive monitoring.

• The WFH dashboard reports remote device compliance rate, productivity threshold compliance, and per-employee productive/non-productive hours
• Application usage is classified into productive, non-productive, communication, development, creative, or custom categories for fleet-level visibility
• Employees whose productive hours fall below threshold submit a reason directly, visible to administrators alongside schedule and policy management

The DEX External API connects automation to the broader operational ecosystem without creating a separate automation silo.

• External systems can list enabled rules, execute a rule against a target endpoint set, and poll execution status through a REST interface
• Scoped API keys restrict each integration to a specific list of rules it is authorized to trigger, with full rotation and revocation support
• Webhook action nodes extend flows to PagerDuty, Opsgenie, Microsoft Teams, Slack, and custom internal systems beyond the native Jira/ServiceNow nodes