Autonomous Voice Agents.
Built for Enterprise Scale.
Deploy voice agents that listen, reason, and act — handling enterprise calls end to end across support, sales, and operations. No scripts. No IVR trees. No hold music.
The Full Voice AI Stack
Six foundational modules that turn raw telephony audio into autonomous, enterprise-grade voice interactions.
Real-Time Speech-to-Text
Sub-second transcription powered by state-of-the-art acoustic models. Handles overlapping speech, domain-specific vocabulary, and noisy telephony environments without post-processing delays.
Context-Aware Multi-Turn Reasoning
Every utterance is evaluated against a persistent call graph — entities, intents, prior commitments — so the agent never loses context mid-call, even across long pauses or topic switches.
Autonomous Task Execution
While the caller is still speaking, the agent queries CRM, ITSM, and ERP systems in parallel. By the time the caller finishes, the agent already has an answer or has completed the action.
Low-Latency Text-to-Speech
Neural TTS with configurable voice personas, speaking rate, pitch, and emotional register — so every agent sounds distinct, human, and appropriate to the call context.
Multi-Language & Accent Adaptation
Deploy a single agent that understands 40+ languages and continuously adapts to regional accents and speech patterns within the first 30 seconds of a call.
Barge-In & Interruption Handling
Callers can interrupt naturally at any point. The agent stops mid-sentence, processes the interruption, and responds — eliminating the robotic "Please wait for me to finish" experience.
Intelligence Beyond the Call
Analytics, transcription, compliance, and orchestration that turn every call into a business asset.
Live Sentiment & Intent Detection
A parallel analysis stream scores caller frustration, urgency, and intent in real time — without delaying the voice response.
Human-in-the-Loop Escalation
When confidence drops or frustration spikes, the agent transfers to a human agent with an AI-generated call summary and full transcript already waiting.
Call Transcription & Summarization
Every call produces a full verbatim transcript, an AI-written summary, extracted action items, and outcome classification — automatically indexed for search.
Telephony Integration
Native connectors for SIP trunks, Twilio Programmable Voice, Cisco Unified CM, Avaya Aura, and Genesys Cloud — no custom middleware required.
Call Analytics Dashboard
Volume trends, average handle time, containment rate, CSAT, and per-intent resolution rates — all computed automatically from call data.
Callback Scheduling & Queue Management
Callers can opt for a callback at their preferred time rather than wait. Intelligent queue routing by skill, language, and priority.
Governance, Security & Reliability
The compliance and operational infrastructure that regulated enterprises require before a voice AI project can go to production.
Enterprise RBAC & Audit
Role-based access to call recordings, transcripts, and analytics. Full immutable audit trail of every agent action and escalation decision.
Multi-Tenant Deployment
Separate voice agent configurations, phone numbers, LLM providers, and data isolation per organizational unit or customer account.
RAG Knowledge Grounding
Upload PDFs, product manuals, compliance documents, and FAQs. The agent retrieves relevant passages and grounds every answer in your content.
PCI-DSS & HIPAA Compliance
Call recording redaction for card numbers and PHI, consent management, data residency controls, and compliance-ready audit exports.
OpenTelemetry Observability
Every call, reasoning step, and system action emits structured trace spans — visible in the live observability dashboard or any compatible tracing backend.
Multi-LLM Provider Flexibility
Route reasoning to Anthropic Claude, OpenAI GPT-4, Google Gemini, or on-premises models — switchable without redeploying the voice pipeline.
How It Works — In Detail
For architects, engineering leaders, and enterprise buyers who need specifics before signing off.
Put Voice AI to Work Today
See a live call handled end to end by the Voice AI Agentic Application — from first utterance to CRM update — in a 30-minute demo.